Laundry hanging on clotheslines in air shaft between NYC, New York apartment buildings | Be Amazing NYC is a LGBTQ small business, queer owned, clothing brand, and fashion accessories company
Logo Be Amazing NYC | Be Amazing NYC is a LGBTQ small business, queer owned, clothing brand, and fashion accessories company

RETURN POLICY

Please read carefully prior to purchase.

Returns

We’re sorry to hear that your product arrived misprinted/damaged/defective. We'll be happy to assist you in making this right. 

 

To return an item:

  • Email us at info@beamazingnyc.com and share a detailed description of the problem and add quality photos where we can see the issue. 

  • If eligible, we will initiate a return for either a replacement item or a refund.

  • Your returned item must be unused (unworn and unwashed) and in the same condition that you received it.

  • It must also be in the original packaging.

  • You will be required to return the item with receipt or proof of purchase to the address where your order was fulfilled: 

    • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t available for some reason, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to you:

      • Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273

      • Dallas address: 217 Wrangler Drive, Coppell, Texas 75019

    • Packages sent out from our facility in Canada are returned to:

      • Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada

    • Packages sent out from our Latvian facilities are automatically returned to:

      • Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia

    • Packages sent out from our Spanish facility are automatically returned to:

      • Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

    • Packages sent out from our UK facility are automatically returned to:

      • Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ

    • Packages fulfilled by our partner facilities in Australia are returned to:

      • 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders)

      • 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders)

    • Packages fulfilled by our partner facilities in Japan are returned to:

      • Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders)

      • Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders)

    • Packages fulfilled by our partner facility in Brazil are returned to:

      • Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Our refund policy lasts 4 weeks. If 4 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 10 business days depending on your financial institution.

If you are returning an item you received as a gift, the return will be refunded to the payment method of the original purchaser.

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 business days of being approved, first check your bank account or credit card account again. It may take some time before your refund is processed and posted.


If you’ve done all of this and you still have not received your refund, please contact us at info@beamazingnyc.com.

Exchanges (if applicable)

We only replace items if they are misprinted, damaged or defective.

If you are approved for an exchange, depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale Items

Only regular priced items may be refunded, unfortunately final sale items cannot be refunded. We may still be able to exchange the item.

Items not available for return

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. If you are unsure whether or not you can return a sealed good you received, email us at info@beamazingnyc.com.

Pay careful attention when ordering. We do not refund or exchange orders for buyer’s remorse. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

Wrong address and packages lost in transit

If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. We will send an email to get an updated address from you (if and as applicable). Unclaimed returns get donated to charity after 30 days.

For packages lost in transit, all claims must be submitted to us no later than 4 weeks after the estimated delivery date given on your order confirmation. Claims deemed an error on our part are covered at our expense. Email us at info@beamazingnyc.com if you suspect that your package has been lost in transit.

Shipping costs for returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms

This Return Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.